Shipping and Return Policies
In order to provide our customers with the most economical shipping costs available, we reserve the right to choose shipping carriers or modify shipping terms when orders are required to be sent in one or more shipments or other exigent circumstances exist which, in our exercise of discretion, require us to do so. We usually ship all packages within 1 business day, but reserve the right to ship within 3-5 business days with holidays, etc.
Shipping charges on returned items are non-refundable. If an order is canceled after it has already shipped, there may also be an additional fee to have UPS change the delivery of the item. In the case of a return, if the order originally received free shipping on our site, the actual shipping charges that we incurred shipping the order to you will not be refunded.
Please note that the transit times listed by the USPS Priority Mail Shipping Quotes are generated by USPS for their expected delivery time. These shipping transit times are an estimation and are not guaranteed. A Priority Mail "2 day" shipment is not the same as selecting UPS "2 day". In that scenario, the UPS shipment is guaranteed to deliver in that time frame by UPS. The USPS shipping time is an estimation, not a guarantee.
Tracking information is uploaded to your account when an order ships. Tracking numbers are automatically emailed to the email address provided at that time. If an order is drop shipping from a manufacturer, tracking information will be uploaded and emailed as soon as it is received from the manufacturer. If you have not received a tracking email but your order has completed, please log on to your account to retrieve that information.
In order to avoid a shipping delay, please make sure your address is verified. If your billing and shipping address are the same, then your address is verified. In the even that your billing and shipping addresses are different, you will need to make sure your shipping address is on file with your credit card company or paypal. Since all credit card information is encrypted and private, we may need to contact you via phone or email to get additional information from you in order to verify the shipping address with your credit card company.
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with the carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS or other carrier will file the claim with the proper carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. Noopsyche/NoopsycheUSA recommends against using USPS as a carrier for high value items due to difficulty associated with filing a claim and variations in the claims process.
Please contact Noopsyche/NoopsycheUSA via email
Damages / Liability caused by Equipment Purchased from Noopsyche/NoopsycheUSA assumes no responsibility for equipment failures, damages to purchased equipment, other property or livestock. Noopsyche/NoopsycheUSA will work with you in the event that a problem arises but Noopsyche/NoopsycheUSA is not responsible for damages caused by faulty equipment. In the event that a product is deemed defective or faulty please contact us directly. Noopsyche/NoopsycheUSA does not take responsibility for damages caused by defective equipment, user error or improper use of equipment. Please see our return policy for more information regarding product returns.
To avoid returns, we suggest you ask about any product you are unsure of and their warranties before you order.
For Unopened Packages:
Noopsyche/NoopsycheUSA cannot accept returns of products once they have been opened and used. Before opening each product, please check its packaging and label carefully to be sure you received the correct product. If the supplier's original packaging and seal is still intact, you may return the product to us within 5 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 40% restocking fee. Return shipping charges incurred are the responsibility of the customer.
Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 10% of the regular retail price of merchandise. Noopsyche/NoopsycheUSA is not responsible for shipping charges and insurance on all return shipments including defective items. Under all circumstances, no use of Aquarium Specially shipping account numbers is permitted.
If packages need to be returned to us, please contact us via email. Any product returned NOT in the original manufacture packing box and packing material will automatically VOID any and ALL WARRANTIES. You MUST ship in Manufacture’s box, with all packing materials that came from the manufacture, you assume all risk and know any and all warranties are void, and will be charged if a repair is deemed necessary. You will have the right to decline the repair, but you will be responsible for return shipping charges.
All returns are subject to a 40% restocking fee. All refunds can be placed back into your credit card or as a store credit.
· Noopsyche/NoopsycheUSA will only accept back new and unused items for a full refund, minus a restocking fee.
· Normal returns can take up to 2 weeks to complete.
· The customer is responsible for shipping charges and insurance on all return shipments. If you fail to add insurance to the product, Noopsyche/NoopsycheUSA will not reimburse for any products lost. If you fail to send back LED’s or Hybrids in their original box with all packing materials your warranty is void.
· All original equipment, components, manuals, cables, and packaging will need to be returned in order for Noopsyche/NoopsycheUSA to process your RMA.
· If the shipper damaged a package, Noopsyche/NoopsycheUSA will file the damaged items claim with the carrier once we have been notified by you.